Feel Fresh Nutrition Terms and Conditions
Feel Fresh Nutrition provides nutrition advice, recipes, consultations, and workplace wellbeing workshops and webinars. These Terms apply to your use of this website and our services. In these Terms, "you" means the person using this website or booking our services, and "we" and "us" mean Feel Fresh Nutrition.
By using this website, subscribing to our mailing list, or booking our services, you agree to these Terms. If you do not agree, please do not use this website or our services. Please read these Terms before you book, and contact us if you have any questions. Confirming a booking means you accept them.
We may update these Terms from time to time. The version on our website at the time of your booking applies to that booking.
1. Bookings
1.1 Consultations can be booked on this website. All bookings are subject to availability and acceptance by us.
1.2 Workshops and webinars are arranged by contacting us, and are agreed in writing with each client. See section 6.
1.3 Your booking confirmation will be sent to the email address you provide. If you have not received it within 24 hours, please contact us.
1.4 If circumstances beyond our control mean we need to reschedule or cancel a booking, we will offer you a new time. If we cannot deliver your booking, we will give you a full refund.
1.5 Consultations are for people aged 18 and over. If you are under 18, a parent or guardian must make the booking and agree to these Terms.
2. Payment and Fees
2.1 Prices for consultations are shown on this website.
2.2 All amounts are in New Zealand dollars and include GST where applicable.
2.3 Consultations must be paid in full at the time of booking. Payments are processed by Stripe.
2.4 If a promotional offer applies to your booking, the terms of that offer apply as well as these Terms. Offers cannot be combined unless stated.
3. Cancellations and Refunds
3.1 If you give at least 24 hours notice, you can reschedule a consultation to another time at no charge.
3.2 If you cancel less than 24 hours before your consultation, you may request a refund of 50% of the amount you paid. No refund is available if you do not attend.
3.3 Except as set out in section 3.2, all consultation sales are final. No refunds are given for change of mind, or once a consultation has taken place. If we are unable to deliver your consultation, we will give you a full refund. This does not affect your rights under the Consumer Guarantees Act 1993.
3.4 Cancellation and payment terms for workshops and webinars are set out in the agreement with each client.
4. Your Consultation
4.1 Consultations take place online by video call using Google Meet. We will email you the link before your consultation.
4.2 Please join on time. If you are late, your consultation will still end at the scheduled time.
4.3 If a technical problem on our side stops your consultation going ahead, we will reschedule it at no charge.
4.4 Consultations may not be recorded by either party without the other's consent.
5. Health Information
5.1 The advice, recipes, and information we provide are general nutrition guidance. They are not medical advice, diagnosis, or treatment, and are not a substitute for advice from your doctor or another qualified health professional.
5.2 Please give us accurate and complete information about your health, medications, allergies, and dietary needs, and check with your doctor before making significant changes to your diet or starting any supplement or exercise programme.
5.3 Our recipes may contain ingredients that cause allergic reactions. Please check for any allergies, intolerances, or sensitivities before preparing our recipes for yourself or others.
5.4 We cannot guarantee any particular result from our services.
6. Workshops and Webinars
6.1 Workshops and webinars are provided under a separate written agreement with each client. If that agreement conflicts with these Terms, the agreement applies for that workshop or webinar.
7. Intellectual Property
7.1 This website and its content, including all advice, recipes, and features, belong to us or our licensors and are protected by New Zealand law. No rights in them are transferred to you.
7.2 You may not copy or share content from this website without our written permission.
7.3 Meal plans, recipes, and resources we give you are for your personal use only and may not be shared, copied, or sold.
8. Use of this Website
8.1 You may use this website only in line with these Terms. If you do not, your right to use it ends immediately.
8.2 This website is provided on an "as available" basis. We do not promise it will always be available, secure, or error free.
8.3 This website is built on Squarespace and uses cookies to make the site work and to understand how it is used. You can manage cookies through your browser settings.
9. Liability
9.1 Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other law that cannot be excluded.
9.2 Subject to that, and to the extent the law allows, our liability for any claim connected with our services or these Terms is limited to the price you paid for the relevant service. We are not liable for indirect or consequential loss, including loss of profits or data.
10. Privacy
10.1 When you book or contact us, we collect your name, contact details, and payment details. For consultations, we also collect the health, dietary, and lifestyle information you choose to share with us, including through your intake form.
10.2 We use this information to provide our services, manage your booking, and communicate with you. We keep it confidential.
10.3 Intake forms are submitted through Squarespace and sent to our email account. Consultation notes are stored in Google Drive. We use trusted providers such as Google, Stripe, Squarespace, and Mailchimp to run our website, payments, video calls, and newsletter.
10.4 We do not sell, trade, or rent your personal information, and we do not share it with anyone else, other than the providers we use to run our services, or where the law requires.
10.5 Some of these providers may store your information outside New Zealand, including in the United States.
10.6 We take reasonable steps to keep your information secure.
10.7 You can ask to see or correct the personal information we hold about you at any time by contacting us. If you have a concern about how we handle your information, please contact us first. You can also complain to the Privacy Commissioner at privacy.org.nz.
10.8 We only send marketing emails to people who have opted in, and every email includes an unsubscribe link.
10.9 We only use client testimonials, feedback, or photos with your written consent.
11. General
11.1 If any part of these Terms is found to be unenforceable, the rest still applies.
11.2 These Terms are governed by New Zealand law, and the New Zealand courts have jurisdiction over any dispute.
12. Contact Us
If you have any questions, please contact us at info@feelfreshnutrition.com.
Last updated: September 2026